Terms of Service
Last updated: October 2026
1. About NexaMart
NexaMart is an online marketplace that connects customers with verified independent merchants. NexaMart provides the platform, payment collection, order tracking, and support; merchants are responsible for their listings, stock, and delivery.
2. Accounts
You must provide accurate details when creating an account. Keep your password private — NexaMart Support will never ask for it. We may suspend accounts used for fraud, abuse, or repeated order violations.
3. Orders and payment
Orders are placed through NexaMart Pay. Your order is confirmed once payment is received, and the merchant is then notified to deliver. Prices shown at checkout include the product price and the delivery fee for your state. If an item cannot be fulfilled, the amount paid is refunded or credited.
4. Delivery
Delivery is available within Nigeria only. Delivery fees are calculated from product weight and each merchant's rate for the selected state. Only mark an order as received after the complete package has arrived.
5. Merchants
Merchants are onboarded after verification by NexaMart Support. NexaMart deducts a 10% commission on the product subtotal of each completed order. Merchant earnings become withdrawable 24 hours after payment is confirmed. Merchants must keep listings accurate and deliver within stated times.
6. Returns and disputes
If an order is missing, damaged, or different from its listing, contact NexaMart Support through the app. We review each case with the merchant and may arrange a refund, replacement, or correction.
7. Acceptable use
Do not misuse the platform: no fake orders, review manipulation, attempts to bypass NexaMart Pay, or interference with other users' accounts.
8. Changes
We may update these terms as the marketplace grows. Continued use of NexaMart after an update means you accept the current terms.
9. Contact
Questions about these terms: support@nexamart.ng. See also our shopping policies.